499b Privacy Policy — How We Protect Your Personal Data
Your privacy matters at 499b. This policy explains exactly what personal data we collect, why we collect it, how it is used, and the controls you have over your own information. We are committed to transparent, responsible data handling for every player on our platform.
Our Core Privacy Principles
Before diving into the full legal text, here is a plain-English summary of the principles that guide how 499b handles your personal information.
Minimal Collection
We only collect personal data that is genuinely necessary for operating the platform, verifying your identity, processing transactions, and keeping your account secure. We do not harvest data for its own sake.
Full Transparency
We tell you upfront what data we collect, why we collect it, and who we share it with. There are no hidden data practices at 499b. This Privacy Policy is the single source of truth for all data handling on the platform.
Strong Security
All personal data is stored on servers protected by industry-standard SSL encryption, firewalls, and access controls. Our technical and organisational security measures are reviewed and updated on a regular basis.
Player Control
You have the right to access, correct, or request deletion of your personal data at any time, subject to our legal retention obligations. We make exercising your rights simple through our support team.
No Data Selling
499b does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your data is used solely to deliver, improve, and secure the services you use on our platform.
Limited Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
This Privacy Policy applies to all users of the 499b platform. By creating an account or using any part of the 499b website, you acknowledge that you have read and understood this policy. If you have any questions, please contact our support team before using the platform.
Who We Are
499b is an internationally licensed online betting and casino platform operating at 499b.io. The platform is designed specifically for adult players in Bangladesh and offers sports betting (with a strong emphasis on cricket), live casino games, slots, and other gaming products — all transacted in Bangladeshi Taka (৳) via popular local payment methods including bKash, Nagad, and Rocket.
For the purposes of this Privacy Policy, "499b", "we", "us", or "our" refers to the company and its associated operating entities responsible for the platform. As the operator of the platform, 499b acts as the data controller with respect to personal data collected from registered players and website visitors.
Our primary point of contact for all data-related enquiries is our support team, reachable at [email protected] — please note this address is provided as plain text only and is not a clickable link.
Personal Data We Collect
The categories of personal data we collect depend on how you interact with the 499b platform. The table below summarises the main categories:
| Data Category | Specific Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | During account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address, city | During account registration and profile updates |
| Financial Data | bKash / Nagad / Rocket mobile wallet numbers, bank account details, transaction history, deposit and withdrawal records | When making deposits or requesting withdrawals |
| Identity Verification Documents | Scanned copies or photographs of National ID (NID), passport, driving licence, utility bill, or bank statement | During KYC verification process |
| Usage Data | Games played, bet history, session duration, win/loss records, responsible gaming tool activity, login timestamps | Automatically during platform use |
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, referring URL | Automatically on each visit via server logs and cookies |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | When you contact our support team |
| Marketing Preferences | Opt-in or opt-out status for promotional emails and platform notifications | During registration or when preferences are updated |
We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than as required for KYC document review), or health data — except where you voluntarily disclose health-related information in the context of a responsible gaming self-exclusion request, in which case it is processed solely for the purpose of protecting your welfare.
How We Collect Your Data
499b collects personal data through the following channels and mechanisms:
3.1 Direct Collection
The majority of personal data we hold about you is provided directly by you when you register for an account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or update your account profile. You choose what information to provide at each stage, but certain data fields are mandatory for account creation and regulatory compliance — failure to provide mandatory information may prevent us from activating or maintaining your account.
3.2 Automated Technical Collection
When you visit the 499b website or use the platform, we automatically collect technical and usage data through server logs, session tracking systems, and cookies. This data is collected whether or not you are logged in and helps us maintain platform security, diagnose technical issues, and understand how players use our services.
3.3 Third-Party Sources
In some cases, we may receive personal data about you from third-party sources, including:
- Identity verification service providers who help us validate KYC documents and screen against sanctions or watchlists.
- Payment processors and mobile wallet operators (bKash, Nagad, Rocket) who confirm the status of transactions you initiate.
- Fraud detection and anti-money-laundering (AML) screening services that cross-reference your data against public and proprietary risk databases.
- Game software providers (e.g., Pragmatic Play, Evolution Gaming, Spribe) who may share game session data relevant to dispute resolution or responsible gaming monitoring.
Why We Use Your Personal Data
499b uses personal data for the following specific purposes. We do not use your data for any purpose beyond those listed here without first obtaining your explicit consent or being required to do so by law.
4.1 Account Management & Service Delivery
We use identity and contact data to create and manage your player account, authenticate your logins, respond to your support requests, and deliver the betting and gaming services you have requested. This includes maintaining your bet history, balance records, and account preferences.
4.2 Identity Verification (KYC)
We use identity data and verification documents to confirm that you are who you say you are, that you are at least 21 years old, and that your payment methods belong to you. KYC verification is a standard requirement for all licensed betting operators and is a legal obligation we take seriously.
4.3 Payment Processing
We use financial data to process your deposits and withdrawals, reconcile transactions, and maintain accurate account balance records. We share limited financial data with payment processors strictly for the purpose of completing the transactions you have requested.
4.4 Fraud Prevention & Security
We use technical and usage data to detect and prevent fraudulent activity, account takeovers, bot activity, money laundering, and abuse of our bonus systems. Our security systems analyse patterns in login behaviour, betting activity, and device fingerprints to identify anomalies that may indicate fraud or a security incident.
4.5 Responsible Gaming Monitoring
We use usage data to monitor for indicators of problem gambling behaviour, such as extended play sessions, rapidly increasing bet sizes, or frequent failed attempts to deposit after self-imposed limits. Where our systems flag a concern, we may proactively reach out or apply additional responsible gaming controls in accordance with our Responsible Gaming Policy.
4.6 Legal & Regulatory Compliance
We use identity, financial, and communication data to comply with our obligations under our international gaming licence, including record-keeping requirements, AML screening, and responding to lawful requests from competent authorities.
4.7 Platform Improvement
We use aggregated, anonymised usage data to understand how players navigate the platform, which features are most used, and where technical or user-experience improvements can be made. This analysis does not involve identifying individual players.
4.8 Marketing Communications
Where you have given explicit consent at registration or have opted in through your account settings, we use your contact data to send you information about promotions, bonuses, new game releases, and seasonal offers relevant to Bangladeshi players (such as Eid promotions or BPL cricket bonus events). You may withdraw your marketing consent at any time through your account settings or by contacting our support team.
Legal Basis for Processing
We process your personal data on the basis of one or more of the following legal grounds, depending on the specific purpose of processing:
- Contractual Necessity: Processing that is necessary to perform the contract between you and 499b (i.e., to provide the betting and gaming services you have signed up for), including account management, transaction processing, and customer support.
- Legal Obligation: Processing that is required to comply with our legal and regulatory obligations, including KYC verification, AML screening, record-keeping, and responding to lawful authority requests.
- Legitimate Interests: Processing carried out in pursuit of our legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your data protection rights.
- Consent: Processing for optional purposes such as marketing communications and certain analytics activities, where you have given freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Data Sharing & Third Parties
499b does not sell your personal data. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose:
6.1 Service Providers
We engage carefully selected third-party service providers to help us operate the platform. These include KYC and identity verification platforms, payment processors and mobile wallet gateways (bKash, Nagad, Rocket, DBBL, City Bank, BRAC Bank), game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others), cloud infrastructure providers, fraud detection systems, customer support tooling, and email delivery services. All service providers are contractually bound to process your data only for the specific purpose for which it was shared and to maintain appropriate security standards.
6.2 Legal & Regulatory Authorities
We may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 499b, its players, or the public.
6.3 Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of all or part of the 499b business, personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and the privacy practices of the new controller prior to data transfer where reasonably practicable.
6.4 Fraud & AML Networks
We may share data with shared fraud prevention databases and AML screening services where we have a legitimate interest in preventing financial crime. Information shared in this context is limited to the minimum necessary and is handled under strict data sharing agreements.
Important: 499b will never contact you asking you to share your personal data via an unsolicited call, SMS, or message. If you receive any such communication purporting to be from 499b, treat it as fraudulent and contact our official support team immediately.
Cookies & Tracking Technologies
499b uses cookies and similar tracking technologies to maintain your session, remember your preferences, prevent fraud, and understand how the platform is used. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot directly access other files on your device.
7.1 Types of Cookies We Use
- Strictly Necessary Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery (CSRF), and load-balancing cookies. These cookies cannot be disabled without breaking core platform functionality.
- Functional Cookies: Used to remember your preferences such as language settings, responsible gaming limits you have set, and notification preferences. Disabling these cookies will not break the platform but may affect your experience.
- Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the platform, which pages are visited most frequently, and where users encounter errors. This data helps us improve the platform. These cookies are only placed with your consent.
- Fraud Detection Cookies: Used by our security systems to detect bot activity, credential stuffing attacks, and unusual device behaviour. These are strictly necessary for platform integrity.
7.2 Managing Cookies
You can manage and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain categories of cookies, or delete existing cookies. Note that blocking strictly necessary cookies will prevent you from logging in or using most platform features. For more information on managing cookies, refer to the help documentation of your browser (Chrome, Firefox, Safari, Samsung Internet, etc.).
499b does not use third-party advertising cookies or retargeting pixels. We do not share your browsing behaviour data with advertising networks. Any analytics cookies we use collect data in aggregated, anonymised form only.
Data Security
499b implements a layered approach to data security, combining technical controls, organisational procedures, and ongoing staff training to protect the personal data of all platform users. Our security measures include:
- Transport Encryption: All data transmitted between your device and the 499b platform is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit SSL encryption. Our servers use HTTPS exclusively — plain HTTP connections are not permitted.
- Data-at-Rest Encryption: Sensitive personal data stored in our databases — including identity verification documents, financial records, and authentication credentials — is encrypted at rest using industry-standard encryption algorithms.
- Access Controls: Access to personal data is strictly limited to authorised staff members who require it to perform their job functions. Role-based access controls and multi-factor authentication are enforced for all internal systems that process player data.
- Penetration Testing: Our platform infrastructure undergoes regular security assessments, including penetration testing by qualified security professionals, to identify and remediate vulnerabilities before they can be exploited.
- Incident Response: We maintain a documented data breach response procedure. In the event of a breach that is likely to result in a risk to the rights and freedoms of players, we will notify affected players promptly and take all reasonable steps to contain and remediate the incident.
- Password Security: Player passwords are stored as salted cryptographic hashes — they are never stored in plain text. We strongly recommend enabling two-factor authentication (2FA) on your account for additional security.
While we implement robust security measures, no online system can be guaranteed 100% secure. You are encouraged to play your part by using a strong, unique password for your 499b account and by never sharing your login credentials with anyone.
Data Retention
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or our regulatory obligations. The following retention periods apply as a general guideline:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Regulatory and legal compliance |
| KYC verification documents | Duration of account + 5 years after closure | AML and gaming licence obligations |
| Transaction and financial records | 7 years from transaction date | Financial record-keeping requirements |
| Betting and game history | 5 years from date of activity | Dispute resolution and regulatory audit |
| Customer support communications | 3 years from last interaction | Service quality and dispute history |
| Marketing consent records | Duration of consent + 3 years | Evidence of lawful marketing basis |
| Technical / server logs | 90 days | Security monitoring and incident investigation |
| Self-exclusion records | Duration of exclusion + 7 years | Responsible gaming obligations |
When a retention period expires, personal data is either securely deleted, anonymised (so it can no longer be linked to you), or — where deletion is not technically feasible — isolated from active systems and restricted from further use.
Your Data Rights
As a player on the 499b platform, you have a number of rights with respect to your personal data. We are committed to honouring these rights promptly and without unnecessary friction. The rights available to you include:
Right of Access
Request a copy of the personal data we hold about you. We will provide this within 30 days of a verified request.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require documentary proof.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that legal retention obligations may prevent full deletion.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances, such as while the accuracy of data is being contested or a legitimate interest objection is pending.
Right to Data Portability
Request a structured, machine-readable copy of the personal data you provided to us directly, where processing is based on consent or contractual necessity.
Right to Object
Object to our processing of your personal data where we rely on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds.
To exercise any of the above rights, please contact our support team at [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request", your registered username, and a description of the right you wish to exercise. We may ask you to verify your identity before processing the request. We aim to respond to all data rights requests within 30 calendar days.
International Data Transfers
499b operates as an offshore platform with infrastructure and service providers located in multiple jurisdictions. As a result, your personal data may be transferred to and processed in countries outside of Bangladesh. Some of these countries may not have data protection laws equivalent to those in your home country.
Where we transfer personal data internationally, we take steps to ensure that an adequate level of protection is applied, including by entering into data processing agreements with recipient organisations that impose contractual obligations equivalent to appropriate data protection standards. We also conduct due diligence on all third-party service providers before sharing personal data with them.
By creating an account and using the 499b platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Bangladesh as described in this policy, subject always to the security and contractual safeguards described above.
Children & Minors
The 499b platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Our account registration process includes age verification steps, and we conduct KYC checks that verify date of birth against government-issued identification documents.
If you are a parent or guardian and you believe that a minor has registered on our platform or provided personal data without your consent, please contact us immediately at [email protected] (plain text — not a clickable link). Upon receiving a verified report, we will promptly investigate, close the account, delete the minor's personal data, and reverse any transactions where legally permissible.
21+ Age Restriction: 499b operates a strict 21+ age policy in line with responsible gambling best practices for the Bangladeshi market. Any account found to belong to a player under 21 years of age will be immediately suspended and all balances frozen pending investigation.
Marketing Communications
499b will only send you marketing communications — including promotional emails, bonus offers, new game announcements, and seasonal campaign messages — where you have given explicit consent to receive them. Marketing consent is requested as a clearly labelled, optional opt-in during the account registration process. It is separate from the acceptance of our Terms & Conditions and is never bundled as a mandatory condition of registration.
13.1 Types of Marketing We Send
- Welcome bonus and first-deposit promotion emails.
- Seasonal promotions tied to events relevant to Bangladeshi players (Eid, Pohela Boishakh, BPL cricket season, ICC T20 World Cup, Durga Puja, Victory Day).
- New game launch announcements from providers such as Pragmatic Play, Evolution Gaming, and Spribe.
- Responsible gaming reminders and account activity summaries.
- Re-engagement messages for players who have not visited the platform recently (only where consent is active).
13.2 Opting Out
You may withdraw your marketing consent at any time by updating your notification preferences in your account settings, or by contacting our support team and requesting that marketing communications be stopped. We will action all opt-out requests within 5 business days. Please note that withdrawing marketing consent does not affect transactional communications such as deposit confirmations, withdrawal notifications, security alerts, or account verification messages — these are sent as part of the service contract and cannot be disabled while your account is active.
Changes to This Privacy Policy
499b reserves the right to update or amend this Privacy Policy at any time. When we make material changes to the policy, we will update the "Effective Date" displayed at the top of this page. Where the changes are significant and affect the way we process your personal data, we will provide advance notice to registered players via their registered email address or through an in-platform notification before the changes take effect.
Your continued use of the 499b platform after a revised Privacy Policy becomes effective constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always aware of how your personal data is being handled. The most current version of this Privacy Policy is always accessible via the footer link on every page of the 499b website.
The current version of this Privacy Policy was last updated on 1 January 2026. If you have any questions about changes made since you last reviewed the policy, please contact our support team.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 499b handles your personal data, please get in touch with our dedicated support team. We are available 24 hours a day, 7 days a week, 365 days a year to assist you.
Support email: [email protected] (plain text — not a clickable link).
When contacting us about a data-related matter, please include the following in your message to help us respond efficiently:
- Your registered username or email address on the 499b platform.
- A clear description of your question, concern, or the right you wish to exercise.
- Any relevant dates or transaction references, if applicable.
- Your preferred language for the response (English or Bengali).
We aim to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6) and to provide a full response within 30 calendar days. For complex requests involving large volumes of data or requiring coordination with third-party service providers, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Your Data Is Protected —
Now Let's Play
Now that you understand how 499b protects your privacy, explore everything the platform has to offer — from live cricket betting and 500+ slots to real-time live casino games, all transacted instantly in ৳ via bKash and Nagad.
21+ Only Play responsibly. Gambling can be addictive. Visit our Responsible Gaming page for support tools.